The Net Promoter Score Rebrands From Management Snake Oil To “Earned Growth”
The Net Promoter Score (NPS)—the biggest example of management snake oil ever created—has finally run its course. Bain has come up with a new metric—Earned Growth Rate—which measures revenue growth generated by returning customers and their referrals.
The Net Promoter Score (NPS)—the biggest example of management snake oil ever created—has finally run its course. Bain has come up with a new metric—Earned Growth Rate—which measures revenue growth generated by returning customers and their referrals.
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Check It Out:
– The Net Promoter Score Rebrands From Management Snake Oil To “Earned Growth”